Powerpod not transmitting data to the head unit

Powerpod not transmitting data to the head unit

Postby Enriquecj » Thu Nov 09, 2017 2:49 pm

My Power Pod is not transmitting data to my head unit, a Wahoo RFLKT. It had been working very well, but yesterday i can´t see power data on the head unit, but after the ride, I uploaded the file to my computer, and it look normal.

BTW I update the FW version of the PP before the ride to 6.24

Thanks
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Enriquecj
 
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Re: Powerpod not transmitting data to the head unit

Postby Velocomp » Fri Nov 10, 2017 12:27 pm

Do the following:

1) Wake up your speed sensor

2) Wake up your PP. You should see its light show solid green

3) Perform a pairing with your Wahoo.

Hopefully this will fix things.
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Re: Powerpod not transmitting data to the head unit

Postby Colnago62 » Sun Nov 12, 2017 1:32 am

This was the same problem I was having. In addition to getting a new unit, I did a reset of my IPhone’s network setting and deleted the Wahoo Bolt from the Phone and visa versa. It seemed to work for the one ride I have done. I figured out that it wasn’t the PP by connecting my old Garmin, which worked fine. I think the problem began for me after the firmware update on my phone. I saw others complaining of problems online.
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Re: Powerpod not transmitting data to the head unit

Postby Velocomp » Sun Nov 12, 2017 8:09 am

Colnago62 wrote:This was the same problem I was having. In addition to getting a new unit, I did a reset of my IPhone’s network setting and deleted the Wahoo Bolt from the Phone and visa versa. It seemed to work for the one ride I have done. I figured out that it wasn’t the PP by connecting my old Garmin, which worked fine. I think the problem began for me after the firmware update on my phone. I saw others complaining of problems online.


Hmm...you say you deleted the Wahoo Bolt from your iPhone and visa versa?

There is a big limitation of Bluetooth technology; namely, that Bluetooth sensors can be paired only to one other device. This is VERY different from ANT, where one sensor can be paired to many devices.

If, for some reason, your PP was paired to your iPhone (maybe an app on your iPhone?), then PP would NOT pair to the Wahoo Bolt. Again, this is a limitation of Bluetooth, not PP.
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Re: Powerpod not transmitting data to the head unit

Postby Enriquecj » Wed Nov 15, 2017 5:18 pm

I tried to reset my speed sensor and my iphone network settings, however I still don’t see power data on the head unit or in my phone with the app wahoo fitness, I would need to try with a new head unit :cry:
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Re: Powerpod not transmitting data to the head unit

Postby Velocomp » Wed Nov 15, 2017 8:39 pm

Enriquecj wrote:I tried to reset my speed sensor and my iphone network settings, however I still don’t see power data on the head unit or in my phone with the app wahoo fitness, I would need to try with a new head unit :cry:

There is a 99.999% chance that the problem is NOT with your PP.

Please email technicalsupport@velocomp.com for next steps.
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