Newton Tracker Won't Upload Files

Newton Tracker Won't Upload Files

Postby Guidob » Sun Jul 19, 2015 6:52 pm

I am aware of the server issues for the last few weeks, but I am still unable to sync tracker data.

I get "Ride Data Sync" in progress. Please wait ...

eventually I get Data Sync Error, Ride File upload failed.
It never succeeds. I have tried clearing the cache (using Application Manager). I tried logging out and logging back in. I have uninstalled and reinstalled Tracker, all to no avail.

Next time I click on the app I get the same "Ride Data Sync" message followed by the inevitable Data Sync Error

What do I try next?
Guidob
 
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Re: Newton Tracker Won't Upload Files

Postby Velocomp » Sun Jul 19, 2015 7:11 pm

Are you using Android or iOS app?
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Re: Newton Tracker Won't Upload Files

Postby Guidob » Tue Jul 21, 2015 12:22 pm

Android Samsung S6. This morning I clicked on the Tracker App and it went immendiately into the Ride Data Sync followed by failure dance. It is now several hours later and it still says Ride Data Sync.
Guidob
 
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Re: Newton Tracker Won't Upload Files

Postby Velocomp » Tue Jul 21, 2015 1:30 pm

Something is corrupted in the app's data files.

Delete the app, reinstall it, and hopefully that will take care of things. Unfortunately you will lose the GPS data stored in the app.
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Re: Newton Tracker Won't Upload Files

Postby Guidob » Tue Jul 21, 2015 3:03 pm

I don't have any GPS data on Tracker that I care about so that's ok. However, I have deleted the app multiple times and it doesn't seem to make any difference. The first time I start Tracker after reinstalling it looks normal. It gives me the ability to click on Start without Syncing data message. However, immediately after the ride, the Syncing -Failed to Sync issues comes up again.

Are there files left on the phone after deleting the app that after reinstalling will cause the problems I'm seeing? Is there something on the server with regards to my account that needs to be reset?
Guidob
 
Posts: 25
Joined: Sun Oct 21, 2012 9:26 pm

Re: Newton Tracker Won't Upload Files

Postby Velocomp » Tue Jul 21, 2015 3:34 pm

I would try creating another Newton Tracker account. Do this on Isaac first, then next on your Android phone.

Record a short ride, then try uploading it.
John Hamann
Velocomp
Velocomp CEO
 
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Re: Newton Tracker Won't Upload Files

Postby Guidob » Wed Jul 22, 2015 12:03 pm

How do I create another account? Isn't my account connected to my email? Not surprisingly, if I try and reregister from Issac it tells me that my account already exists. I don't want to use my work email for my play activities.

How about if someone deletes my current account from the server and then I will start all over again.
Guidob
 
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Re: Newton Tracker Won't Upload Files

Postby feldco » Sat Feb 06, 2016 5:43 pm

I currently have the same problem, except, it also happens in the Strava app..Any body with the same problem solution??
feldco
 
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Re: Newton Tracker Won't Upload Files

Postby feldco » Sun Feb 07, 2016 2:03 pm

I have the same problem, done same as the others, every time I ride I have to re boot...etc, is there any permanent fix?
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