Newton 6 frozen - no hard reset

Newton 6 frozen - no hard reset

Postby blp » Sun Oct 09, 2016 7:42 pm

I had my Newton 6 froze after I saw an error alert (6004) on launch of Isaac 4.0.0 and FW update to 5.13

I can't hard reset (up, centre and down buttons).

Suggestion?

I've attached a screen shot of the error message.

Mac OS10.12
Isaac 4.0.0
FW 5.13 (I can't wait to ride some chip seal. I've never said that before!)

Thanks.
Attachments
IsaacErrorScreen.jpg
IsaacErrorScreen.jpg (135.71 KiB) Viewed 523 times
blp
 
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Re: Newton 6 frozen - no hard reset

Postby blp » Sun Oct 09, 2016 8:16 pm

I did manage to hard reset. After several tries with no success, I pushed ALL the buttons, out of frustration, and it did reset.

I wish there was a way to force re-boot without losing the preferences.
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Re: Newton 6 frozen - no hard reset

Postby Velocomp » Sun Oct 09, 2016 8:49 pm

The only thing you will lose with a hard reset is the date and time. Everything else is unchanged.

You can restore date and time by connecting your device to Isaac, then using the "Device/Setup/Set Date and Time" command
John Hamann
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Re: Newton 6 frozen - no hard reset

Postby blp » Sun Oct 09, 2016 10:43 pm

Thanks John,

I did discovered that it was only the Newton system time that was set to a default, my jumping to a conclusion.

Any comment on the error code and freeze. Are they related or just random co-incidence?
blp
 
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Re: Newton 6 frozen - no hard reset

Postby Velocomp » Mon Oct 10, 2016 7:16 am

I'd try downloading the file again. If you still get the error code, then the ride file is corrupted (sorry) and you should erase the data from your Newton.
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