Isaac fails to connect to PP most of the time

Isaac fails to connect to PP most of the time

Postby tbrucebowers » Sat Jun 10, 2017 1:10 am

I have only been able to connect my PP to Isaac maybe 4 or 5 times. I have reinstalled the drivers numerous times, and it seems to work once and then fail the next time I open Isaac. Can't seem to connect at all now. The USB cable works as a charger, so I'm assuming it is good and has a good connection. Have tried numerous cables and USB ports on the Mac. All fail the same.

Macbook Pro
OS X El Capitan 10.11.6
Isaac 4.1.0
PP latest firmware (can't check number because can't connect)

Looking forward to using this wonderful device more fully, T Bruce
tbrucebowers
 
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Re: Isaac fails to connect to PP most of the time

Postby Velocomp » Sat Jun 10, 2017 7:33 am

Please contact technicalsupport@velocomp.com for next steps.
John Hamann
Velocomp
Velocomp CEO
 
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Joined: Fri Jan 11, 2008 9:43 am

Re: Isaac fails to connect to PP most of the time

Postby tbrucebowers » Sat Jun 10, 2017 11:44 am

Done. Thanks John.
tbrucebowers
 
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Re: Isaac fails to connect to PP most of the time

Postby tbrucebowers » Tue Jul 04, 2017 9:45 pm

Got a new USB connector installed in the Powerpod under warranty (Thanks!), and I get totally reliable USB connections now,BUT I still can't download ride data. I get the standard "6004 Error" window. No ride data is downloaded. I can communicate with the PP fairly reliably for most operations, and get a list of rides that look valid, but ride data downloads all fail.

What do I do?

I have installed the drivers numerous times, and now can't even find instructions for doing it again.

OS X 10.11.6
Macbook Pro
4 Gb RAM
Isaac 4.1.0
PP firmware 6.22
tbrucebowers
 
Posts: 14
Joined: Sun Jun 04, 2017 8:30 pm

Re: Isaac fails to connect to PP most of the time

Postby Velocomp » Tue Jul 04, 2017 10:20 pm

John Hamann
Velocomp
Velocomp CEO
 
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Joined: Fri Jan 11, 2008 9:43 am


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