Combined Speed/Cadence sensor bad AGAIN!

Combined Speed/Cadence sensor bad AGAIN!

Postby aytchkay » Mon Nov 11, 2013 10:53 pm

I'm on my 3rd combined speed/cadence sensor! The latest one was purchased in March 2013. It's the cadence that fails each time! I recently rode a tour from San Francisco to L.A. From the first day of the tour, I could not get Cadence to work. Very disappointing! It worked at home before I shipped my bike to CA. And the bike shipped just fine!! It is not from the shipping.

By the way, I use this sensor for a Newton.

Is it the wire that goes to the sensor? Is it the fact that this wire is always bent when installed per instructions? Is there a fix that I don't know of? I'm not spending another 50 bucks for another sensor! I'm about ready to give up on iBike after starting with a Gen 1! There are just too many idiosyncrasies with this computer...

HELP!!!!
aytchkay
 
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Location: Chicago

Re: Combined Speed/Cadence sensor bad AGAIN!

Postby Velocomp » Tue Nov 12, 2013 7:27 am

Obviously, your sensor is under warranty. Contact us for a replacement.

Please post some images of your installation. Don't move anything! Something odd is happening...
John Hamann
Velocomp
Velocomp CEO
 
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